Book a Demo
Book a Demo

Turn Customer Complaints into Loyalty Opportunities

Every great dining experience comes with feedback; AiCubix helps you handle it instantly and intelligently. With Real-Time Complaint Management, restaurants and cafés can listen, respond, and resolve customer concerns before they turn into bad reviews, all directly through WhatsApp.

Get Started for Free

Listen. Respond. Retain: All in One Place

Instantly Capture Guest Complaints

  • Allow customers to share their feedback or raise issues directly via WhatsApp.
  • Automatically categorise and route complaints to the right team or branch.
  • Never miss a message, AiCubix tracks every complaint until it’s resolved.

Benefits for Customers

  • Quick & contactless table reservations
  • Real-time availability updates
  • Instant confirmation, no human delays

Analyse & Improve Continuously

Quick chats. Instant confirmations. Happier guests every time.

Get Insights That Drive Better Service

  • Access dashboards showing the type, frequency, and source of complaints.
  • Identify patterns, whether it’s delayed orders, missing items, or service gaps.
  • Use this data to train staff and enhance the overall guest experience

Powering Modern Restaurants with
Smart Automation

How AiCubix Makes It Easy

The Everyday Restaurant Challenges

Instant Feedback & Loyalty

Collects WhatsApp feedback and automates re-engagement.

Instant Feedback & Loyalty

Collects WhatsApp feedback and automates re-engagement.

Instant Feedback & Loyalty

Collects WhatsApp feedback and automates re-engagement.

Instant Feedback & Loyalty

Collects WhatsApp feedback and automates re-engagement.

Instant Feedback & Loyalty

Collects WhatsApp feedback and automates re-engagement.

Instant Feedback & Loyalty

Collects WhatsApp feedback and automates re-engagement.

Instant Feedback & Loyalty

Collects WhatsApp feedback and automates re-engagement.

Instant Feedback & Loyalty

Collects WhatsApp feedback and automates re-engagement.

How AiCubix Makes It Easy

Instant Feedback & Loyalty

Collects WhatsApp feedback and automates re-engagement.

Instant Feedback & Loyalty

Collects WhatsApp feedback and automates re-engagement.

Instant Feedback & Loyalty

Collects WhatsApp feedback and automates re-engagement.

Instant Feedback & Loyalty

Collects WhatsApp feedback and automates re-engagement.

How AiCubix Makes It Easy

Instant Feedback & Loyalty

Collects WhatsApp feedback and automates re-engagement.

Instant Feedback & Loyalty

Collects WhatsApp feedback and automates re-engagement.

Instant Feedback & Loyalty

Collects WhatsApp feedback and automates re-engagement.

Instant Feedback & Loyalty

Collects WhatsApp feedback and automates re-engagement.

How AiCubix Makes It Easy

Instant Feedback & Loyalty
  • Scattered data across outlets, no clear visibility.
Smart WhatsApp Campaigns
  • Sends personalised offers that boost conversions.
Automated Bookings & Replies
  • Handles reservations and queries instantly.
Centralised Dashboard
  • Real-time reports for sales, performance, and branches.

Resolve Customer Issues Fast in 5 Easy Steps

Capture complaints. Act immediately. Strengthen customer trust.

Enable Multiple Input Channels

Auto-Route & Escalate

Engage with Customer in Real Time

Resolve & Document

Analyse, Learn & Improve

Enable Multiple Input Channels
  • Provide complaint reporting via WhatsApp, web form, QR code or in-app chat.
  • Automatically assign complaint categories (service, product, delivery, other) to streamline routing.
  • Capture essential information: customer name, contact, complaint type, time and context.
1
Auto-Route & Escalate
  • Route the complaint to the right team or individual based on category and priority.
  • Set automated responses acknowledging the complaint and giving a reference ID.
  • Define escalation paths for unresolved or high-priority complaints to ensure swift action.
2
Engage with Customer in Real Time
  • Send real-time updates via WhatsApp or SMS as the complaint progresses.
  • Offer chat or call-back options if the issue requires deeper support.
  • Provide transparent status tracking so customers feel heard and valued.
3
Resolve & Document
  • Use the dashboard to monitor progress, time to resolution, and root cause.
  • Record resolution details, actions taken, and customer feedback.
  • Close the loop with a follow-up message confirming resolution and inviting feedback.
4
Analyse, Learn & Improve
  • Examine KPIs: average response time, resolution time, repeat complaint rate.
  • Identify recurring issues or hotspots and develop corrective measures.
  • Use insights to refine processes, update FAQs/templates, and proactively reduce complaints.
5

Frequently Asked Questions

Everything you need to know before getting started.

It’s a smart system that instantly captures and tracks customer complaints from multiple channels like WhatsApp, feedback forms, or in-store reports — so no concern goes unnoticed.
AiCubix sends instant alerts to the concerned team as soon as a complaint is raised. Managers can assign, resolve, and track the issue in real time, ensuring quick action and happy guests.
Yes! AiCubix provides a clear dashboard that shows every complaint’s progress, from open to resolved, helping you monitor performance and response time efficiently.
Absolutely. Quick and transparent complaint handling builds trust and improves the overall dining experience, turning unhappy guests into loyal customers.
Yes. Each branch can manage its own complaints, while owners can track all reports centrally, ensuring consistency in service and accountability across locations.

AI-powered loyalty that feels personal, made for your restaurant.

Quick Links
Contact Us

Earth alpha, 4F-19-25, Vasna Bhayli Link Rd, Ashwamegh Nagar, Saiyed Vasna, Vadodara, Gujarat 390020

+91 84 6018 2991

[email protected]

Social

© 2025 Aicubix. All Rights Reserved.

Terms & Conditions | Privacy Policy