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Restaurant CRM: Know Your Guests, Grow Your Business

Deliver experiences your guests remember with AiCubix Restaurant CRM, a smart system that helps you understand every customer, track their journey, and build meaningful relationships that drive repeat visits.
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Turning every visit into a reason to return.

Easy to integrate, easier to use

Turn Data into Delight

  • Get a complete view of every customer, from visit frequency to favourite dishes and feedback.
  • Segment customers by behaviour, spending patterns, and preferences.
  • Use insights to deliver offers and messages that truly connect.

Smart Segmentation for Smarter Marketing

  • Identify your VIPs, regulars, and one-time visitors in one dashboard.
  • Send personalised WhatsApp campaigns tailored to each segment.
  • Automate loyalty rewards and reminders that keep guests coming back.

Connected Conversations

  • Every WhatsApp chat, booking, or complaint automatically syncs into the CRM.
  • Track customer interactions in real time, with no missed messages or manual entries.
  • Give your team instant context for better and faster service.

Know Your Guests, Grow Your Business

Smart Segmentation for Smarter Marketing

Measure What Matters

  • Get actionable reports on sales trends, campaign performance, and customer retention.
  • See which campaigns drive the most visits and revenue.
  • Make data-backed decisions that improve satisfaction and profitability.

Integrate Seamlessly

  • Works effortlessly with your POS and marketing tools.
  • Syncs customer data automatically, keeping everything up to date.
  • No complex setup, just plug in and start growing smarter.

Five-Step Process for Restaurant CRM

Build lasting relationships. Drive repeat visits. Personalise every guest experience.

Capture Guest Data Seamlessly

Segment & Personalise Your Guests

Engage with Targeted Campaigns

Monitor Guest Activity & Interactions

Refine Experiences & Grow Loyalty

Capture Guest Data Seamlessly
  • Collect guest profiles at booking, walk-in, or via WhatsApp with minimal friction.
  • Store key information: contact details, visit history, preferences, dietary restrictions, and special occasions.
  • Automatically update guest records irrespective of channel (online, in-store, takeaway).
1
Segment & Personalise Your Guests
  • Group guests by visit frequency, spend level, cuisine preference, and occasion (e.g., birthdays, anniversaries).
  • Apply personalised tags (VIP, first-timers, regulars, lapsed) to tailor communication.
  • Create dynamic segments like “dined in last 30 days but haven’t returned” or “spend > â‚ą3,000/month”.
2
Engage with Targeted Campaigns
  • Send customised offers, e.g., “Welcome back; enjoy 15% off your favourite dish”.
  • Automate event-based messages: birthday greetings, anniversary specials, and thank-you notes post-visit.
  • Use omnichannel delivery (WhatsApp, SMS, email), all integrated in one CRM interface.
3
Monitor Guest Activity & Interactions
  • Track key metrics: visit frequency, average spend, redemption of offers, and feedback rating.
  • View real-time dashboards showing top customers, recent guests, and at-risk lapsed segments.
  • Log interactions: calls, messages, and complaints—so every team member has full context.
4
Refine Experiences & Grow Loyalty
  • Analyse data to identify patterns: which dishes drive repeat visits and which segments convert best.
  • Design loyalty programmes, referral incentives, and VIP perks based on guest behaviour.
  • Continuously optimise guest journeys, welcome flows, loyalty prompts, and re-engagement nudges, driving stronger retention and higher lifetime value.
5

Frequently Asked Questions

Everything you need to know before getting started.

A restaurant CRM (customer relationship management) system helps restaurants manage and understand their guests — tracking visits, preferences, feedback, and communication — all in one place.
AiCubix makes it easy to identify loyal guests, send personalised messages, automate offers, and analyse what drives repeat visits. It helps you create better guest experiences and boost revenue effortlessly.
Yes! AiCubix seamlessly integrates with your POS and other marketing tools so that every order, feedback, and customer detail is automatically synced — no manual data entry needed.
Absolutely. The dashboard is designed to be simple, visual, and user-friendly. Your team can view guest data, send offers, and track feedback, all without any technical expertise.
By understanding guest behaviour and preferences, you can send targeted offers, birthday greetings, and loyalty rewards that feel personal, turning one-time diners into regular guests.

AI-powered loyalty that feels personal, made for your restaurant.

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