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Automated Campaigns: Send the Right Message at the Right Time

Eliminate guesswork. Trigger marketing moments automatically when they matter most — birthdays, anniversaries, periodic check-ins, and more.
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Personalise Every Conversation

Make messages feel truly human.

Why It’s Essential

  • Guests don’t always remember you; one missed message and they might go elsewhere. Manual outreach is time-consuming and often inconsistent.
  • Automated campaigns create high-value touchpoints without extra effort.

Event-Based Trigger Flows

  • Automatically send a welcome message after a customer’s first visit.
  • Launch re-engagement messages when a guest hasn’t visited in X days.
  • Celebrate key moments like birthdays, anniversaries or milestones.

Pre-Built, Brand-Ready Templates

  • Choose from a collection of beautifully designed templates for offers, revisit nudges, reminders and more.
  • Customise visuals and copy to match your brand’s voice and vibe.
  • Deploy without needing design or coding skills.

Smart Audience Segmentation

  • Use customer behaviour (first-visit, repeat, dormant) as triggers for different flows.
  • Target by spend, visits, preferences or loyalty tier for higher relevance.
  • Ensure each guest receives a message crafted for them, not the “everyone” group.

Track, Optimise, and Grow

See what drives real results.

Integrated Performance Tracking

AiCubix Loyalty has taken the manual work out of your hands so you can concentrate on what is important: great service.
  • Monitor how your campaigns perform: opens, clicks, redemptions and actual visits.
  • Link campaign data to real revenue and guest return rate.
  • Adjust flows based on what the numbers tell you — not just what you hope will work.

Seamless Integration & Setup

  • Connect with your POS, CRM and WhatsApp channel seamlessly.
  • Once set up, let the automation handle the rest — no manual intervention required.
  • Built for busy restaurant teams who don’t want extra complexity.

Launch Intelligent Automated Campaigns

Set it once → Run forever. Personalised. Timely. Effortless.

Define Your Trigger Moments

Map Your Segments & Personalisation

Create Message and Offer Templates

Automate Delivery & Follow-Ups

Monitor, Refine & Scale

Define Your Trigger Moments
  • Select meaningful events such as birthdays, anniversaries, first purchase, last visit, or loyalty milestones.
  • Decide the timing for each event: on the day, a few days before, or after inactivity.
  • Choose the goal for each campaign: delight customers, drive repeat visits, or re-engage inactive users.
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Map Your Segments & Personalisation
  • Segment your audience based on their activity or event type (e.g., “birthday this month”, “no visit in 90 days”).
  • Add personalisation tags like {first_name}, {last_visit_date}, or {reward_points}.
  • Define message variations for each segment to deliver more relevant experiences.
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Create Message and Offer Templates
  • Build custom templates that match your brand tone and include clear calls to action.
  • Craft campaign-specific messages — for example:
    • Birthday: “Happy Birthday {first_name}! Celebrate with us and enjoy 15% off today.”
    • Anniversary: “It’s your special day! Enjoy a complimentary dessert with your meal.”
    • Reactivation: “We’ve missed you, {first_name}. Come back and claim 20% off your next visit.”
  • Include expiry dates or limited-time rewards to encourage faster responses.
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Automate Delivery & Follow-Ups
  • Set up automation rules to trigger messages at specific times or based on customer actions.
  • Schedule follow-ups — for example, send a reminder 48 hours after no response, then a final message after 7 days.
  • Enable conditions such as: if a customer clicks but doesn’t redeem, send a helpful follow-up message.
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Monitor, Refine & Scale
  • Track performance metrics such as delivery rate, open rate, click-through rate, and redemption rate.
  • Analyse which campaigns perform best and identify the most responsive segments.
  • Optimise timing, offers, and templates based on results, and expand with new triggers like loyalty tier upgrades or referral milestones.
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Frequently Asked Questions

Everything you need to know before getting started.

Automated campaigns are pre-set marketing flows that send messages to your customers at the right time, like birthdays, anniversaries, or when they haven’t visited in a while. Once set up, they run on their own without manual effort.
They help you stay connected with guests effortlessly! You can re-engage customers, promote special offers, and build lasting relationships, all through automated WhatsApp, SMS, or email messages.
Absolutely! AiCubix lets you customise every campaign with customer names, visit history, and preferences so each message feels personal and relevant, not just another promotion.
Not at all. AiCubix provides pre-built templates and easy workflows. You can create and activate a campaign in minutes; no coding or design skills are needed.
You’ll get real-time insights on open rates, clicks, redemptions, and repeat visits. AiCubix tracks what’s working so you can fine-tune your strategy and boost customer engagement automatically.

AI-powered loyalty that feels personal, made for your restaurant.

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